Canada’s five major banks went offline, preventing customers from accessing e-Transfers, mobile banking and online banking.
- Five major Canadian banks went offline for hours barring access to e-transfers online and mobile banking services.
- Customers continued to report issues within half an hour of RBC, stating that all systems were back up.
Canada’s five major banks went offline, preventing customers from accessing e-Transfers, mobile banking and online banking.
The financial institutions affected by the outage included the Royal Bank of Canada (RBC), BMO (Bank of Montreal), Scotiabank, TD Bank Canada, and the Canadian Imperial Bank of Commerce (CIBC).
The complaints from users having trouble getting to their online banking peaked between 5 p.m. and 6 p.m. Eastern time on Wednesday, February 16, while accounts of this issue are still occurring on Thursday, February 17, according to a BleepingComputer report.
“We are currently experiencing technical issues with our online and mobile banking, as well as our phone systems," an RBC representative confirmed.
"Our experts are investigating and working to get this fixed as quickly as possible, but we have no ETA to provide at this time. We appreciate your patience."
Customers continued to report issues within half an hour of RBC, stating that all systems were back up.
RBC customer Andrew Currie reported having "no access to my money at the grocery store" and being stuck in the checkout line for half an hour due to the outage.
BMO customers also saw the bank's "Global Money Transfer service" being down "all day" with transfers getting auto-rejected for no apparent reason. A BMO representative instructed such customers to reach out to the customer service.
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