Air transport IT supplier SITA confirmed the cyberattack after hackers breached servers belonging to SITA’s Passenger Service System (PSS).
Air transport IT supplier SITA confirmed the cyberattack after hackers breached servers belonging to SITA’s Passenger Service System (PSS).
SITA is a multinational company with 2,800 customers worldwide, providing IT and telecommunication service to the air industry.
“Passenger Service System (US) Inc. (“SITA PSS”) operates passenger processing systems for airlines. After confirmation of the seriousness of the data security incident on February 24, 2021, SITA took immediate action to contact affected SITA PSS customers and all related organizations,” reads the company’s statement.
“SITA acted swiftly and initiated targeted containment measures. The matter remains under continued investigation by SITA’s Security Incident Response Team with the support of leading external experts in cyber-security.”
The cyberattack impacted numerous airlines, including Singapore Airlines, Malaysia Airlines, Lufthansa, SAS-Scandinavian Airlines, Cathay Pacific, Jeju Air, Finland’s Finnair and Air New Zealand.
The IT supplier reported that it briefed its partners and customers after mitigating the attack and asked the airline group to notify their customers that their data was stolen.
Singapore Airlines confirmed that approximately 580,000 members of the KrisFlyer frequent flyer program had been impacted.
Star Alliance received a notification from SITA about the PSS breach on February 27. Star Alliance says that they were informed that not all its member carriers are affected, but it does not exclude this possibility.” reported BleepingComputer.
The intruders had access to some customer's data, including name, membership number and tier status.
Passengers were told that the data breach did not include any member passwords, credit card data or other personal details like reservations, passport numbers, itineraries, email addresses or other contact information.
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